Craig Thompson is an expert in restaurant operational excellence, performance benchmarking, and global strategy execution. Having spent 20 years in executive leadership positions with Tim Hortons, Craig developed high-performance operational standards as well as spearheaded all learning activities for national and international teams, inspiring adoption of the right behaviours, sustainable improvements, and business results.
Craig’s expertise spans beyond quick service restaurant operations having previous Food and Beverage experience with the luxury hotel chain, Four Seasons Hotels and Resorts. An authority in customer service excellence, continuous process improvements, and lean methodology, his unique ability to effectively identify strategic and operational growth opportunities has led to him being sought after as a key facilitator for Fortune 500 companies through Eagle’s Flight.
In addition, having been an entrepreneur and small business owner, breaking ground with a new concept in the outdoor living studio space, Craig appreciates and understands what it takes to overcome adversity and realize success at the corporate, franchise and entrepreneurial levels. His ability to see where the gaps exist in what he refers to as the 3 Key Success Factors, and his maniacal focus on execution, are his hallmark in helping organizations achieve success. Craig’s approach has proven him to be a self-aware and trusted advisor that influences and inspires excellence in others.